**RocketRide Food Cancellation Policy**
**1. General Cancellation Terms:**
- **Order Cancellation by User:** You can cancel your order up to 10 minutes after placing it. After this period, cancellations are not possible as the order will be in the processing or delivery stage.
- **Order Cancellation by RocketRide:** RocketRide reserves the right to cancel any order due to unforeseen circumstances such as inventory issues, delivery challenges, or other operational reasons. In such cases, a full refund will be issued.
**2. How to Cancel:**
- **Via App:** Go to the "Orders" section, select the order you wish to cancel, and tap "Cancel Order." Confirm your cancellation request.
- **Customer Support:** If you encounter issues canceling through the app, contact our support team directly through the in-app chat or via our customer support hotline.
**3. Refund Policy:**
- **Successful Cancellation:** If your order is successfully canceled within the allowed timeframe, a full refund will be processed to your original payment method.
- **Partial Refund:** In cases where cancellation is attempted after the allowed period but before food preparation, a partial refund may be granted at the discretion of RocketRide.
- **Non-Refundable:** Orders that are already in preparation or have been dispatched cannot be refunded.
**4. Special Circumstances:**
- **Delivery Issues:** If you experience issues with the delivery such as significant delays or incorrect items, please contact customer support immediately. We will investigate and offer a resolution, which may include a refund or credit towards a future order.
**5. Changes to Orders:**
- Changes to your order are not possible once it has been placed. Please review your order carefully before confirming.
**6. Contact Information:**
- For any cancellation-related queries or issues, please reach out to our customer support at [support@rocketridelive.com](mailto:support@rocketridelive.com) or call us at [Customer Support Number].
Thank you for choosing RocketRide Food App. We appreciate your understanding and cooperation.
